Privacy Policy

The information on this page is for general guidance only and doesn’t constitute legal advice. We recommend seeking independent legal counsel to ensure your privacy policy aligns with the laws in your region and with your business needs. What’s outlined here reflects our current practices and approach to protecting your privacy, but we encourage you to understand the specific requirements relevant to your industry and customers.

At NovaStory, we’re committed to protecting your privacy and being transparent about how we collect, use, and store your data. We may collect personal data such as your name, email address, phone number, company details, enquiry form submissions, usage behaviour on our site, marketing interaction data, and information related to advertising performance and CRM activity. This data may be collected via our website, advertising platforms (e.g. Meta, Google, TikTok), third-party tools, and through our direct communications with you. We use this information to respond to enquiries, deliver audits or proposals, improve user experience, carry out remarketing, manage client campaigns, optimise performance, send updates or marketing (where consented), and meet legal obligations. Your data may be securely shared with trusted third parties such as our CRM, advertising platforms, or reporting tools strictly for operational purposes. We never sell your data. You have the right to access, correct, delete, or object to the use of your data at any time, and can contact us at [insert email address] to do so. All data is retained only as long as necessary and handled in compliance with GDPR and relevant data laws. We also use cookies and tracking technologies to analyse site usage, personalise ads, and improve performance — your browser settings allow you to manage these. This privacy notice may be updated occasionally to reflect changes in our services or legal obligations.